Frequent questions

General

It’s a free loyalty club whose aim is to reward the loyalty of our frequent passengers who use the parking and commercial facilities at Spanish airports. Solely by registering you’ll gain access to all the benefits available to Aena Club members related to parking, the VIP Lounges, shops and restaurants and other airport services.

Once you’re an Aena Club member, you’ll have a username and password with which you can log in to the Aena portals associated with Aena Club that offer this option (Aena Travel, Food to Fly, Shop to Fly, Aena Parking, VIP Services, etc.). You can enjoy its benefits and discounts provided that you purchase the services via the website or app by logging in beforehand. Depending on your membership (Basic, PLUS or VIP), in addition to the discounts, the following benefits are provided for use of the Fast Lane/Fast Track services and VIP Lounges:

  • 10 Fast Lane/Fast Track access tickets for Aena Club Plus members
  • 10 Fast Lane/Fast Track access tickets + 10 VIP Lounge access tickets for Aena Club VIP members

Aena Club operates at all airports in Spain.

You can view the information on the use of your personal data in the “privacy policy” section of the service website, which can be accessed via the link to be found at the bottom of the web page.

AENA Club: Registration and modifications

Aena Club is a loyalty club totally free of charge in its basic format. You can obtain additional benefits and discounts by subscribing to one of the available payment plans.

To sign up via the website:

  1. Click on the “BECOME A MEMBER” link. It’s also possible to sign up via the Aena app, the free Wi-Fi connection portal at the airport, any of the Aena Market portals and the parking booking portal.
  2. Fill in the form with the different required fields and indicate a valid email address for the registration.
  3. Once you’ve filled in all the fields, you’ll receive a confirmation email (except when signing up via the Bookings website) to enable you to activate your account within a maximum period of 24 hours. If you don’t receive this email, please contact us.

There are currently no physical or digital cards, although there’s a QR that you can view via your profile. To prove that you’re an Aena Club user and benefit from the different services and discounts, all you need to do is identify yourself as a member via the Aena website or app when you subscribe to the different services or display your number plate when you enter the parking facilities.

Please check your inbox and spam box and the folders for “Special Offers” and so on to see whether you’ve received an account activation email. If you don’t receive this email after a few minutes, please contact us again, indicating the email address you used during your registration. If you’ve entered the wrong email address, you’ll have to sign up again.

You’ll have to sign up again. The system will automatically invalidate the registration made with the wrong email address.

The incident will be escalated. You will first be asked to provide the following details:

  • Your former email address
  • Your new email address
  • A copy of your ID card

To reset your password, you’ll have to visit the Aena Club website and click on Have you forgotten your password?, indicating your email address and following the steps you’ll receive in the email.

Aena Club has this email address already registered, so either it’s the same as the one used by a previously registered user or you previously registered here or on an Aena Market portal. If you don’t remember your password, you’ll need to reset it by using the “Forgotten your password?” link available on the “Log in” page.

The credentials for logging into Aena Club are shared by other services such as Aena Travel, Food to Fly, Parking, VIP Lounges, etc., as a result of which unsubscribing from Aena Club also entails unsubscribing from these other associated services. To unsubscribe from Aena Club you’ll need to go to the “My Account” section and click on the “UNSUBSCRIBE” link.

Parking

As a member of Aena Club you can access the different parking discounts for both pre-booked and non-booked access.

For a detailed description of the current parking discounts, click on Services in the upper menu or on Aena Club parking discounts.

You don’t have to be a member of Aena Club to make a booking for a car park in the Aena network; you can go directly to the Aena Parking page and select your airport of departure and the dates of your choice. However, we advise you to sign up for Aena Club in order to benefit from all the discounts we can offer you.

VIP services

You can purchase your access to the VIP Lounges via the Aena app or website and enter them at the lounge desk, provided you have your boarding card with you.

As an Aena Club member you’ll be able to obtain a 20% discount if you make your purchase via the Aena app, as long as you’re identified as a member of the Club.

It isn’t possible to enter the lounges without a boarding card.

You’ll have to purchase one ticket per person via Aena’s website or app or at the ticket desk in the lounge.

As an Aena Club member you’ll be able to obtain a 20% discount if you make your purchase via the Aena app, as long as you’re identified as a member of the Club.

The Meet & Assist service can be hired by any passenger via the Aena website or app 72 hours in advance.

Others

The Aena Club website is compatible with the following browsers; please make sure you’re using one of them:

  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Microsoft Edge
  • Internet Explorer 11

Cookies can be blocked via the browser’s security options.

Not accepting the cookies used by the portal may affect how it operates and prevent you from carrying out transactions as a registered user of Aena Club.

or further information, users can go to the following link and check the portal’s cookie policy.

The Aena Club portal is currently only available in Spanish, English, Catalan, Basque, Galician and Valencian.

If any of your questions are not answered here, please write to us at clubcliente@aena.es so we can help you.